Could you tell us about your background and your role as Rooms Division Manager?
With a BTS degree in Hospitality and Marketing obtained in 1995, I have spent over 25 years in the luxury hotel industry, with experiences in Montreal, Paris, Saint-Paul-de-Vence, and Cannes. My career led me to serve as Executive Housekeeper and Front Office Manager for 15 years, before becoming a Rooms Division Manager over 10 years ago.
Today, at the Five Seas, I apply this expertise to the global management of the rooms division, ensuring operational quality, team cohesion, and service excellence.
When a guest arrives at the Five Seas, what elements do you pay particular attention to?
Guest recognition is essential. Every guest, whether it is their first stay or they are a regular, must feel expected and valued.
I specifically ensure that the room assigned is the best fit for the purpose of their stay, offering upgrades whenever possible, or providing personalized touches based on their profile. I also remain attentive to their satisfaction throughout their stay to react quickly if needed, working in close collaboration with the Executive Housekeeper, the Front Office Manager, and the Head Concierge.
In your opinion, what are the details that transform a simple stay into a unique experience?
The quest for service excellence must drive every one of our staff members. But beyond the quality of execution, I believe that evoking an emotion is the most precious part of the guest experience.
Giving pleasure is the very essence of our profession. It is this attention to detail, personalization, and anticipation that allows us to transform a stay into a true experience.
How would you describe the atmosphere and spirit of the Five Seas to someone discovering it for the first time?
The Five Seas is, above all, a human experience. It is a discreet place where luxury is experienced without ostentation. It is a "cocoon," supported by attentive and committed staff who strive every day to offer a warm and sincere welcome. It is an environment in which I have flourished for 12 years now.
In a few words, what is your vision of hospitality at the Five Seas?
High standards, authenticity, perseverance, and mentorship are the keywords of my daily life. I place particular importance on supporting my teams, helping them develop their skills and grow, as I am convinced that rigor always leads to results.
For me, hospitality is primarily about the attention given to others, with the constant goal of providing an experience that is at once accurate, sincere, and memorable.